Why Accessing EmaraTax Is Critical
The FTA's EmaraTax portal (eservices.tax.gov.ae) is the single gateway for all UAE tax compliance activities. Without access, you cannot:
- File your quarterly VAT returns
- File your annual Corporate Tax return
- Apply for VAT refunds
- Submit VAT deregistration or CT deregistration applications
- View your TRN certificate or download previous returns
- Respond to FTA queries or notices
Losing access to EmaraTax means you are effectively blocked from all FTA compliance activity — making it urgent to recover access before the next filing deadline.
The FTA does not recognise "I couldn't access my account" as a waiver for late filing. VAT return penalties start at AED 1,000 per missed return. Corporate Tax late filing penalties start at AED 500 per month. Recover access well before your next deadline.
Which Situation Applies to You?
Use the Forgot Password flow on EmaraTax. A reset link will be sent to your registered email. Full steps below.
You need to write to the FTA to link a new email to your TRN. Use the letter template further below.
Situation A — You Know the Email, Just Forgot the Password
This is the simpler of the two situations. EmaraTax has a standard password reset flow. Follow these steps:
Check your spam, junk, and promotions folders. If the email was registered through a company domain (e.g. @companyname.ae) and you no longer have access to that mailbox, you are now in Situation B and need to write to the FTA to link a new email.
Situation B — You Don't Know or Can't Access the Registered Email
This is the more common situation for businesses that have changed ownership, changed staff, or lost access to an old domain. The solution is to write formally to the FTA requesting that a new email address be linked to your TRN.
The FTA's support team handles these requests by email at support@tax.gov.ae. They will verify your identity against their records and update the email linked to your TRN, after which you can use the Forgot Password process above to access the account.
The FTA will need to verify that you are authorised to make changes to the account. Your request must include your company name, TRN, old email address (if known), the new email address you want to link, and a copy of your Emirates ID. Incomplete requests will be rejected or delayed.
Free Letter Template — Request to Link TRN to New Email
Below is a ready-to-use letter template based on the standard format used for FTA email change requests. Replace the highlighted fields with your own details before sending to support@tax.gov.ae.
- Company Name: [Your Company Name]
- TRN: [Your TRN Number]
- Old Email Address: [Old email — if known, or write "Not known / no longer accessible"]
- New Email Address: [New email address to be linked]
Once the FTA confirms the email has been updated, go to EmaraTax and use the Forgot Password flow with your new email address. You will receive a reset link and can then set a new password and regain full access to your account.
Need Help Recovering Access or Filing Your Returns?
Fastlane is an FTA-registered Tax Agent (TRN 104218042400003). We can assist with EmaraTax account recovery, VAT filing, Corporate Tax filing, and deregistration on your behalf.
What to Do Once You're Back In
After recovering access, the first priority is to check your compliance position. Log in to EmaraTax and review:
- Outstanding VAT returns — check whether any quarterly periods are overdue. Late VAT returns attract penalties from AED 1,000 per return.
- Outstanding Corporate Tax returns — check whether any annual CT returns are due. The CT return deadline is 9 months from your financial year end.
- Outstanding payments — any tax or penalty amounts due should be settled promptly to avoid additional surcharges.
- Registration status — confirm your VAT and CT registration is still active if you are actively trading, or initiate deregistration if the company has ceased operations.
If Your Company Is Closing
If the reason you needed to recover EmaraTax access is to wind up the company — as in the case of the letter template above — you will need to complete both VAT deregistration and Corporate Tax deregistration through the portal before closing the company. Both require all outstanding returns and payments to be up to date before the FTA will process the deregistration.
Frequently Asked Questions
You must use the email address that was registered when your FTA account was created — the one the FTA has been sending all official communications to (registration confirmation, filing reminders, penalty notices). If you're unsure, search your inboxes for emails from no-reply@tax.gov.ae or support@tax.gov.ae.
Go to eservices.tax.gov.ae, click Forgot Password, enter your registered email and submit. The FTA will email you a reset link. Click it, use the temporary password to log in, then set a new permanent password. Check spam if the email doesn't arrive within a few minutes.
Write a formal request to support@tax.gov.ae with your company name, TRN, old email (if known), new email address to be linked, reason for the change, and a copy of your Emirates ID. The FTA will verify your identity and update the email. Once confirmed, use Forgot Password with the new email to access your account.
If you can log in, you may be able to update your email through account settings. However, if you cannot log in because the original registered email is inaccessible, you must contact the FTA at support@tax.gov.ae with a formal request and identity verification — there is no self-service option for this scenario.
Processing times vary. A complete request with all required documents is typically processed within a few business days. Incomplete requests may take longer or be rejected, requiring resubmission. It's best to send the request well in advance of any filing deadline.
All UAE VAT and Corporate Tax filings, payments, registrations, and deregistrations are processed exclusively through EmaraTax. Without access, you cannot file returns, pay tax, apply for refunds, or initiate deregistration. Missed deadlines attract administrative penalties regardless of the reason for non-compliance.
Expert Review
FTA Registered Tax Agent — TRN 104218042400003
This guide reflects the standard process for EmaraTax account recovery as at March 2026. The FTA's internal processes and portal features may be updated from time to time. If you are experiencing difficulties with account access close to a filing deadline, contact the FTA directly at 600 599 994 or write to support@tax.gov.ae, and consider engaging a registered Tax Agent to act on your behalf.