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Every UAE business in a regulated sector — including DNFBPs such as precious-metals and gemstones dealers, real-estate brokers, auditors and corporate service providers — has to register on goAML, the platform used for anti-money-laundering reporting. After registration, details change: a new phone number, a new email, or a new AML Compliance Officer (AMLCO) taking over the role.
The natural assumption is that you log in and edit your profile. Often, you can't. For key registration details, goAML directs you back to your supervisory authority — and the update is done by email request, not by self-service.
What goAML tells you
"Please contact your supervisory body"
When people email the goAML team to change a registered detail, the reply is usually short: for changes, contact your supervisory body. That's not a brush-off — it's the process. The platform deliberately routes contact and officer changes through the regulator that supervises your sector, so that the change is verified before it's applied.
goAML won't simply let you swap out your registered email or Compliance Officer in the portal. The change has to be authorised by the body that supervises you.
Step 1
Identify your supervisory authority
Who your supervisor is depends on your sector. For many DNFBPs (designated non-financial businesses and professions), the supervisor is the Ministry of Economy; financial institutions and certain other sectors fall under different regulators (for example, the Central Bank or a free zone authority). Send your request to the right one — using the wrong channel just delays things.
For Ministry-of-Economy-supervised businesses
Where the Ministry of Economy is your supervisor, contact-detail and AMLCO change requests are typically sent by email to AML@economy.ae. Confirm the current address and any sector-specific instructions for your business before sending.
Step 2
Email from your registered email ID
This part is critical: the request must come from the email address currently registered on your goAML profile. That's how the regulator confirms the request is genuine. If you've lost access to that mailbox, say so explicitly — it becomes a different, more involved verification process.
Step 3
Send a clear change request
Keep it simple and specific. A workable template:
ToAML@economy.ae (or your supervisory body)
FromYour registered goAML email address
SubjectContact Information Update — [Entity Name] — goAML
Dear AML Team,
We request an update to the registered contact information for our entity on goAML.
• Entity / Legal name: [____]
• goAML registration / org. reference: [____]
• Detail to update: [mobile number / email / AML Compliance Officer]
• Current detail: [____]
• New detail: [____]
We confirm this request is sent from our registered email address. Please advise if any supporting documents are required.
Kind regards,
[Name] — AML Compliance Officer
[Entity Name]
Adjust the subject line to the specific change (e.g. "New Mobile Number Update" or "Change of AML Compliance Officer").
Step 4
Attach supporting documents (if it's an officer change)
Updating a phone number or email is usually light-touch. Replacing the AML Compliance Officer is more significant — the AMLCO is a regulated role — so be ready to provide:
- A board resolution or authorisation appointing the new AMLCO
- The new officer's Emirates ID and passport copy
- Their contact details and designation
- The trade licence, if requested
⚠️ Don't let a stale Compliance Officer or email linger
If your registered AMLCO has left, or your registered email is no longer monitored, you risk missing regulator notifications and reporting obligations — which can carry penalties under the UAE AML framework. Update the details promptly rather than waiting until you need the account.
Supervisor
Approves the change, not goAML
Registered email
Request must come from it
AMLCO
Officer change needs documents
In short
The process at a glance
- Identify your supervisory body Ministry of Economy for many DNFBPs; other regulators for other sectors.
- Email from your registered address So the regulator can verify the request.
- State the change clearly Current detail, new detail, entity and reference.
- Attach documents for an officer change Resolution, ID/passport, contact details.
- Follow up and confirm Check the change is reflected on goAML once applied.
Need your goAML details updated correctly?
We identify your supervisory body, prepare the change request and supporting documents, and follow it through — so your goAML profile and Compliance Officer details stay current and compliant.
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FAQ
Frequently asked questions
Can I change my email or mobile number directly in goAML?
Usually not for registered contact details. goAML directs you to your supervisory body, and the change is made by emailing a request from your registered email address rather than editing the profile yourself.
Who is my supervisory body?
It depends on your sector. Many DNFBPs — such as precious-metals dealers, real-estate brokers and corporate service providers — are supervised by the Ministry of Economy, while financial institutions and some others fall under different regulators. Send your request to the right one.
Why must the request come from my registered email?
It's how the regulator verifies the request is genuine and authorised. A request from a different address can't be relied on to authenticate the change.
What do I need to change the AML Compliance Officer?
Because the AMLCO is a regulated role, expect to provide a board resolution or authorisation appointing the new officer, their Emirates ID and passport, their contact details and designation, and the trade licence if requested.
What happens if I don't update outdated details?
You may miss regulator notifications and reporting obligations sent to a stale email or a departed Compliance Officer — which can lead to penalties under the UAE AML framework. Update promptly rather than waiting.
This article is for general information only and does not constitute legal or compliance advice. goAML procedures, supervisory bodies, and contact addresses vary by sector and can change; always confirm the current requirements for your business. For assistance, contact Fastlane Consultancy.