Created with
Quick answer
If you’ve lost access to the email registered on EmaraTax, a password reset won’t help — the link goes to the inbox you can’t open. You need to relink your TRN to a new email, and there are three routes, fastest first: (1) Change Email Address — if you have the registered mobile number or the old password, switch the email yourself via OTP, no letter needed; (2) Link TRN to New Email Address — create a new EmaraTax account, go to Other Services, and upload your TRN with your documents; (3) Email info@tax.gov.ae with a formal signed letter — the fallback. Try them in that order — and fix it before your next filing deadline.
This is one of the most common EmaraTax headaches: the account was set up years ago with an email nobody can access anymore — a former employee, an old agent, a dead inbox. You click “forgot password,” the reset link sails off to that unreachable address, and you’re stuck. The good news: resetting isn’t the answer — relinking is, and there’s a fast way most people miss.
First, the mindset
You don’t need the old inbox — you need to relink
Password reset assumes you can open the registered email. When you can’t, stop trying to reset and switch to relinking the TRN to a new email. There are three ways to do that, and they’re not equal — the first is far quicker than the letter-to-the-FTA route everyone jumps to.
Route 1 — try this first
Change Email Address (self-service, no letter)
On the EmaraTax password-reset page, there’s a “Change Email Address” option. It lets you move your account to a new email without ever opening the old inbox — as long as you can verify one of two things:
- Your registered mobile number, or
- Your old eServices / EmaraTax password.
Verify with either, enter your new email, confirm the OTP sent to it, and you’ll receive a temporary password and activation link to finish. No documents, no letter, no waiting on the FTA. If you have the mobile or the old password, start here — it’s the fastest route by far.
Route 2
Link TRN to New Email Address (Other Services)
If Route 1 isn’t possible — you don’t have the old password and the registered mobile is also outdated — use the self-service linking application:
- Create and log in to a new EmaraTax account at eservices.tax.gov.ae (new email, mobile, company name, password).
- Go to Other Services and select “Link TRN to New Email Address”, then Start.
- Enter your TRN and upload the required documents (PDF):
- A signed and stamped letter on company letterhead requesting the email change (with the company details, and the old and new email addresses)
- Trade Licence
- Emirates ID of the owner or authorised signatory
- Passport copy
- Authorised-signatory / authorisation letter (if a signatory is acting)
The FTA reviews and, once approved, confirms the new email is linked to your TRN.
Route 3 — the fallback
Email info@tax.gov.ae with a formal letter
Where the self-service routes don’t fit your situation, you can email the FTA directly at info@tax.gov.ae with a formal letter on company letterhead, signed and stamped, requesting that your account be linked to the new email (stating the old and new addresses and your business details). This is the traditional route — reliable, but slower than Route 1. (Our EmaraTax account-recovery guide includes a letter template you can adapt.)
Decide fast
Which route should you use?
| Your situation | Use |
|---|---|
| You have the registered mobile or the old password | Route 1 — Change Email Address (fastest) |
| You have your documents but not the mobile/password | Route 2 — Link TRN to New Email Address |
| Neither self-service route fits, or it’s complex | Route 3 — Email info@tax.gov.ae with a letter |
Don’t let it recur
Two habits that prevent this next time
- Use a company-domain email — not a personal or former-employee address. If the person leaves, so does your access.
- Keep your registered mobile current — it’s your Route 1 lifeline. Remember, one TRN links to one email, so choose a durable one.
Recover access before your deadline
“I couldn’t log in” is not a penalty waiver. VAT late-filing penalties start at AED 1,000 and Corporate Tax late filing accrues monthly — so relink your account well before your next VAT quarter or CT deadline, not the day of.
Locked out of EmaraTax? We’ll get you back in.
We assess your situation, pick the fastest route, prepare the letter and documents, and relink your TRN to a working email — so you’re ready well before your next filing. FTA record support from AED 199.
Related reading
Forgot your EmaraTax email or password? Full recovery guide & letter template →Corporate tax filing: deadlines & what’s needed →Related Fastlane services
FAQ
I lost access to my EmaraTax email — what do I do?
Don’t keep trying to reset the password, because the reset link goes to the inbox you can’t open. Instead, relink your TRN to a new email. There are three routes: Change Email Address (self-service, if you have the registered mobile or old password), Link TRN to New Email Address via Other Services (uploading your documents), or emailing info@tax.gov.ae with a formal letter. Try them in that order.
Can I change my EmaraTax email without access to the old inbox?
Yes. On the password-reset page, the “Change Email Address” option lets you move to a new email without opening the old one — provided you can verify either your registered mobile number or your old eServices password. You then confirm an OTP sent to the new email and receive a temporary password and activation link. No documents or letter are needed for this route.
What documents do I need to link my TRN to a new email?
For the “Link TRN to New Email Address” service: a signed and stamped letter on company letterhead requesting the change (with company details and the old and new email addresses), the Trade Licence, the Emirates ID of the owner or authorised signatory, a passport copy, and an authorisation letter if a signatory is acting. You enter your TRN and upload these as PDFs.
Do I have to email info@tax.gov.ae to change my EmaraTax email?
Not necessarily — it is the fallback. If you have the registered mobile or old password, the Change Email Address self-service route is faster. If not, the Link TRN to New Email Address application handles it online. Emailing info@tax.gov.ae with a formal signed letter is best kept for situations where the self-service routes do not fit.
Is “I couldn’t access my account” a valid excuse for late filing?
No. The FTA does not treat loss of account access as a reason to waive late-filing penalties. VAT late-filing penalties start at AED 1,000 and Corporate Tax late filing accrues monthly, so you should relink your account well before your next VAT quarter or Corporate Tax deadline rather than leaving it to the last moment.
How do I stop losing EmaraTax access again?
Use a company-domain email rather than a personal or former-employee address, so access doesn’t leave when a person does, and keep your registered mobile number current — it is your fastest recovery route. Bear in mind one TRN links to one email, so choose a durable, controlled address for the account.
General guidance on regaining EmaraTax access, current as of July 2026; not tax advice. The FTA’s portal options, documents and processes may change — always use the official portal at eservices.tax.gov.ae and refer to current FTA guidance. Confirm your position with a qualified adviser or the FTA before acting.