RAK ICC Agent Portal Logins: How to Add and Manage Sub-Logins

What is the RAK ICC agent portal login system?

A RAK ICC agent portal login is a user account that lets a RAK ICC registered agent sign in to the portal and manage companies and service requests — and each agency has one primary login plus a controlled number of sub-logins. The logins for an agency appear in the Contacts table under Agent Details, where a user with “Portal Login” set to Yes is one who can actually sign in.

RAK ICC (RAK International Corporate Centre) is the Ras Al Khaimah registry for international (offshore) companies, and licensed registered agents transact on the portal on behalf of those companies. This guide is about the agent’s own back-office access — creating and managing the logins staff use — which is separate from the company filings an agent submits through the same portal, such as a share classification or a share capital change. If you are choosing an agent or setting up a RAK ICC company, that sits within our wider RAK ICC agent portal login and company setup service.

Primary login vs sub-login: what’s the difference?

Every agent has exactly one primary login, which is free and controls the account; sub-logins are the additional user accounts the agent creates for staff within its allocation. They behave quite differently, so it helps to keep them straight.

In short, the primary login is the account owner and administrator; sub-logins are staff seats it hands out and governs. The primary contact is not shown in the Manage Agent Contacts table — only the sub-login contacts appear there for editing.

What is the “Maximum Number of Logins” and how many do you get?

The “Maximum Number of Logins” field under Agent Details sets how many portal logins your agency can have — and it always includes the primary login. So the number of sub-logins you can create is the maximum minus one.

There is one useful concession: if your Maximum Number of Logins shows 2, you are entitled to one free sub-login in addition to the primary. Any sub-logins beyond your allocated maximum have to be requested and paid for — covered below. You can always check your current allocation in the Maximum Number of Logins field before deciding whether you need more.

How do you add a sub-login on the RAK ICC portal (step by step)?

Sub-logins are created by the primary login under Manage Agent Contacts, by adding a new contact, enabling its Portal Login and submitting the service request. Here is the sequence.

1. Open Manage Agent Contacts — from Agent Details, go to the Contacts table and click Manage Contacts.
2. Add a new contact — click Add New Contact. The same contact can be flagged as an Authorized Signatory, a Witness and/or a Portal Login user.
3. Enter details and set Active — enter first and last name, email, contact number, appointed date and location, and set the Contact Status to Active.
4. Assign roles and enable the login — tick Authorized Signatory or Is Witness if relevant, set the Portal Login field so the person can sign in, then click Save.
5. Upload documents — on Upload Documents, attach the files the portal lists based on the roles you selected (for example, a passport copy of an appointed witness).
6. Submit the service request — submit so RAK ICC creates the new sub-login or contact.
7. Activate by email — a successfully created sub-login receives a reset-password link at the contact’s email address, which the user follows to set a password and log in.

What documents do you need to add a sub-login or contact?

The Upload Documents step is role-driven — the portal shows the documents required based on whether the contact is a Portal Login user, an Authorized Signatory or a Witness. You only upload what the selected roles call for.

The portal lists the exact uploads once the roles are ticked, and the service request will not complete until the required documents are attached. Because onboarding a contact captures personal identification, it also touches your firm’s wider know-your-customer and AML and UBO compliance responsibilities. [VERIFY] the precise document list for each role against the current RAK ICC guidance before you file.

How do you request additional logins beyond your maximum?

When you need more logins than your maximum allows, you raise the “Request for Additional Logins” service request under Agent Details. This is separate from creating a sub-login: first you buy the extra capacity, then you create the login.

1. Open the service request — under Agent Details / Service Requests, select Request for Additional Logins.
2. Enter the number needed — type the number of additional logins (for example, 2) in the No. of Additional logins field.
3. Save to price it — on save, the portal calculates the charge based on how many logins you requested and your next agent renewal date, shown in the Price Items section.
4. Submit — submit the request; the amount is deducted from your agent wallet on submission.
5. Create the logins — on approval, your Maximum Number of Logins increases, and you then create the new sub-logins through Manage Contacts as above.

Because the increase only takes effect on approval, plan ahead if a new joiner needs access by a certain date — and make sure your portal wallet holds enough balance, since the fee is taken at submission.

How much do extra RAK ICC portal logins cost?

Your primary login is free, one sub-login is free where your maximum is 2, and every additional sub-login is AED 600 per year — pro-rated to your next agent renewal date. The exact charge is calculated and shown on the Price Items section before you submit.

Worked cost example. Suppose you need two additional sub-logins. The list rate is AED 600 per login per year, but because the charge is pro-rated to your next renewal date, if only part of the year remains you pay proportionately less than a full AED 1,200 — the portal shows the precise figure on the Price Items line before submission. Confirm the amount there rather than assuming a full-year charge, and [VERIFY] the current fee and pro-rata calculation against your live portal, as the sample figures shown in RAK ICC’s walkthrough are illustrative.

How does Manage Portal Access (permissions) work?

Manage Portal Access lets the primary login control exactly what each sub-login can submit — permissions are set per service-request category and per company. You open Manage Portal Access, select the sub-login from the drop-down, click Go, and a grid of your companies appears with a checkbox for each category.

When a sub-login is first created, every box is ticked by default, so the user can submit everything. The primary login then unchecks boxes to remove access — for example, letting a junior colleague file amendments for some companies but not run renewals or register charges. Since the wallet is debited at the point of submission, controlling submission rights is also how you keep spend in check.

The 30-day inactivity rule and login security

A sub-login that is not logged into for more than 30 days is automatically made inactive — a security measure you need to plan around. An inactive sub-login can be reactivated by the primary login through Manage Agent Contacts, and the user resets their password using the emailed link.

These are the same controls you would expect from any well-run compliance function, and they dovetail with your firm’s broader AML governance. Remember that changes to the primary login itself are handled by raising a case, not through Manage Contacts.

Common mistakes to avoid with RAK ICC portal logins

Most RAK ICC login problems come from over-broad access, lapsed sub-logins or an empty wallet — all easy to prevent. Watch for these:

Key terms: RAK ICC agent portal login glossary

A quick reference for the terms used above.